Refund policy

Stuff-A-Plush on the Geaux

Refund & Cancellation Policy

At Stuff-A-Plush on the Geaux, we are committed to creating a fun and memorable experience for every event. Due to the nature of our mobile party services, we have the following refund and cancellation policy in place:

Booking & Deposits

A deposit is required to secure your event date and time. This deposit is non-refundable, as it reserves your spot and covers initial preparation and scheduling.

Cancellations

• Cancellations made 7+ days prior to the event may be eligible for a credit toward a future booking (based on availability).

• Cancellations made less than 7 days before the event are non-refundable and not eligible for credit due to preparation and scheduling commitments.

Rescheduling

We understand that things come up!

• One reschedule is allowed with at least 7 days’ notice, based on availability.

• Reschedule requests within 7 days of the event may not be accommodated.

Event Day Cancellations / No-Shows

If the event is canceled the day of, or if the host is not present/ready at the scheduled time, no refunds or credits will be issued.

Weather Policy (for outdoor events)

In the case of unsafe weather conditions, we will work with you to reschedule your event to a new date based on availability. Refunds are not issued due to weather.

Service-Based Business Notice

Stuff-A-Plush on the Geaux provides a mobile experience and does not ship products. All sales are final once services have been rendered.

Late Arrivals

If the event start is delayed due to the host or venue, we will do our best to accommodate within the scheduled time frame. Extended time may not be guaranteed.

If you need to make changes to your booking, please contact us as soon as possible so we can assist you.